Few important functions of the Commission are identified in Section-17 of the URTS Act, 2011 as follows:

  • Entertain and dispose of Revisions;
  • Take suo moto notice of failure to deliver service and refer such Complaints for disposal;
  • Carry out inspections of Offices and Appellate Authorities;
  • Recommend departmental action against personnel failing in delivering the requisite service(s);
  • Recommend changes in delivery procedures to make them easier and more transparent;
  • Recommend required additional notifications, and/or modify the existing ones, to the State Government;
  • May suo moto initiate an inquiry on the matter arising out of the provisions in the URTS Act, 2011

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