FREQUENTLY ASKED QUESTIONS
Question-1: When did the Uttarakhand Right to Service Act, 2011 (URTS Act) come into force?
Question-2: What does ‘Service’ mean?
Question-3: How many Services are notified under URTS Act, 2011? What are these Services?
Question-4: How can anyone apply for availing Services under URTS Act, 2011?
Question-5: Within what time should the Service be provided?
Question-6: Who are the Designated Officers? What are their duties?
Question-7: Who are the Appellate Authorities and what are their functions?
Question-8: How do I know that my application has been accepted?
Question-9: Whether Designated Officer can refuse to accept an application on grounds of application being incomplete or documents not provided?
Question-10: Can anyone submit an application at Jan Suvidha Kendra even though the Designated Officer for that Service is located somewhere else?
Question-11: Is Application under URTS Act, 2011 free of Cost?
Question-12: Is there any fee for making an Appeal/ Revision?
Question-13: Where can someone complain in case his application which is complete in all respects is not being accepted or there are corrupt practices which are becoming barriers to / preventing the efficient delivery of Services?
Question-14: How long will First Appellate Authority take to decide on an appeal?
Question-15: How long will Second Appellate Authority take to decide on an Appeal?
Question-16: Can someone straight away contact the Uttarakhand Right to Service Commission for Complaint?
Question-17: Whether Commission can be suggested for changes / modifications in the Service Delivery Mechanism or addition/ coverage of more Services?
Question-18: How can suggestions be submitted to the Commission?