FAQ

FREQUENTLY ASKED QUESTIONS

Question-1: When did the Uttarakhand Right to Service Act, 2011 (URTS Act) come into force?

Question-2: What does ‘Service’ mean?

Question-3: How many Services are notified under URTS Act, 2011? What are these Services?

Question-4: How can anyone apply for availing Services under URTS Act, 2011?

Question-5: Within what time should the Service be provided?

Question-6: Who are the Designated Officers? What are their duties?

Question-7: Who are the Appellate Authorities and what are their functions?

Question-8: How do I know that my application has been accepted?

Question-9: Whether Designated Officer can refuse to accept an application on grounds of application being incomplete or documents not provided?

Question-10: Can anyone submit an application at Jan Suvidha Kendra even though the Designated Officer for that Service is located somewhere else?

Question-11: Is Application under URTS Act, 2011 free of Cost?

Question-12: Is there any fee for making an Appeal/ Revision?

Question-13: Where can someone complain in case his application which is complete in all respects is not being accepted or there are corrupt practices which are becoming barriers to / preventing the efficient delivery of Services?

Question-14: How long will First Appellate Authority take to decide on an appeal?

Question-15: How long will Second Appellate Authority take to decide on an Appeal?

Question-16: Can someone straight away contact the Uttarakhand Right to Service Commission for Complaint?

Question-17: Whether Commission can be suggested for changes / modifications in the Service Delivery Mechanism or addition/ coverage of more Services?

Question-18: How can suggestions be submitted to the Commission?



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